segue meu relato... copiado e colado de outro post que fiz.. (já que tem mais de 1 tópico sobre o assunto)





pro pessoal que ainda tinha alguma dúvida sobre os serviços da i365....

enviei o meu HD dia 13/08... tinha dado bug no firmware, de uma hora pra outra parou de ser reconhecido

ontem tive o primeiro contato após o envio...


Receipt Confirmation
To:

Guilherme

XX

XXX, XXX, BRAZIL

Recovery Case #:
XXXX
Web Login:
XXXX
Password:
XXXX

Tel: 5555XXXX

Customer Reference: 005XX255 Received in: the Chicago Lab Date: Aug. 25, 2009
11:24 AM (CST)

Media:
Maxtor STM3750330AS
Serial #:
9QK0AGLM
Thank you for sending your media to i365 for evaluation. We have received your media, entered it into our tracking system and are about to commence service. As soon as the technicians have completed their analysis, a Customer Service Consultant will contact you to discuss the results.
hoje recebi outro, informando que o HD realmente tinha o BUG q eu axei q era e foi consertado



Dear Guilherme,

I wanted to send you a quick email to introduce myself as well as advise you that we've confirmed the drive is inaccessible due to the firmware issue you were discussing with Seagate Tech Support. I will be managing the case from this side so please feel free to call or email me if you have any questions or concerns.

At present the drive has been unlocked and the firmware upgraded so it is no longer susceptible to that issue. We've made a sector by sector image of your drive to one of our devices both to protect against any potential issue that could arise during return shipping (i.e., lost package) and to check the drive for any other potential issues. There were no issues found and the file system/data have been checked so this should be perfect upon return to you.

We will ship this out Thursday via UPS Next Day Air. The online tracking number with UPS will be posted on our case tracking portal: https://services.seagate.com/tracking.aspx.

NOTE: We will overwrite our copy of your data 14 days after having shipped your drive back so please ensure you have a proper backup in place by that time.

Let me know if there's anything else I can do to help. Otherwise take care and all the best.

Regards,

Joe
e finalmente a confirmação de devolução do HD

Dear Guilherme ,This email is to confirm that your media is shipped to the return-to address supplied.

If you have any questions regarding your data recovery case, you may contact your case manager or login to our online case tracking page:

https://services.seagate.com/tracking.aspx

Thank you,
i365, A Seagate Company
semana que vem já devo receber ele